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A Little About Me

I'm a passionate advocate for the end user, as well as, my clients. I want the work done right. I'm very detail-oriented, but I can roll with it when we just gotta get it done. I'm a doer, a maker, and a problem solver–always curious and eager to learn new things.

In my UX career, I've worked collaboratively across diverse teams and across a network of offices around the country. I prefer face-to-face, but I'm great at working with remote teams. I've worked on everything from major brands to small non-profits. I'm involved in all stages of the project and serve as lynchpin and gut-check: if requirements change, which they often do, I work to ensure this doesn't negatively impact user needs, business goals or usability best practices.

I live in Seattle with my wife, Meghan and our two sons, Oskar and Milo.

"Mark is an awesome IA professional with great technical skills and especially with great creative vision...he has a true passion for good ideas."

– Suzana Apelbaum, Head of Creative at Google

UX Process/Documentation

My approach to UX involves a thorough grounding in research and documentation. You can't design a system without understanding who it's for and what their needs are. And most importantly, what your client's business goals are. To get to a great product, I engage in/create the following activities/documentation.

01 Discovery

Stakeholder Interviews
User Interviews
User Research
User Testing
Competitive Analysis
Audience Identification
Content Inventories & Audits

02 Define

Business Goals
User Personas
User Stories
User Journeys
User Flows
Site Maps & Taxonomies
Functional/Content Requirements

03 Design

Sketches
Wireframes
Prototypes
User Testing
Functional Specifications

04 Build

UX Audits
QA & Test Plans

05 Evaluate

Heuristic Evaluation
Metrics
User Testing

Begin again

This isn't a step–it's a philosophy of iterative improvement. Design trends shift. User needs change. Evolve or die.

Brands I've Worked On

Samsung

Lowes

BNSF Railway

Excedrin

Tums

Motorola

Electrolux

Bill & Melinda Gates Foundation

Michael & Susan Dell Foundation

Simple Skincare

Nespresso

Unilever

Ragu

Q-tips

PepsiCo

FisherPrice

Dolby

Mattel – Monster High

Verizon

Fridgidaire

General Motors

Hyundai

The Walking Dead

GSK

Novartis

Royal Caribbean

VMWare

Ponds

Benaroya Research Institute

Seattle Children's Hospital

Twisted Throttle

UX Design Experience

View full CV on LinkedIn >

Systems Designer	Oliver Wyman - Contract – Seattle, WA	2024 – Current
Lead Product Designer	Lowes Digital – Seattle, WA	2022 – 2024
Lead UX Designer, UX Manager	Samsung eCom – Seattle, WA	2019 – 2022
Sr. Designer, UX	Weber Shandwick – Seattle, WA	2014 – 2019
Sr. Designer, UX	Weber Shandwick – New York, NY	2011 – 2014
UX Designer (Consultant)	Strawberry Frog – New York, NY	2010 – 2011
UX Designer (Consultant)	Bluprint – New York, NY	2007 – 2011